Shipping policy
Effective date: 29 July 2026 Last updated: 29 July 2026
1. Delivery Area
Dahreez Store currently delivers to serviceable locations within the Sultanate of Oman only.
International shipping is not available at launch but may be introduced in the future.
Some remote locations may require:
Additional delivery time;
Collection from an agreed location;
A different carrier;
Additional coordination with the customer.
If we cannot serve the address or collection location provided, we will contact the customer to offer an appropriate alternative or cancel the order and issue the applicable refund.
2. Order Processing
Orders are normally prepared within two business days after payment confirmation.
Orders placed on Fridays, public holidays, or during promotional and peak periods may require additional processing time.
Processing time is separate from delivery time.
3. Estimated Delivery Time
Estimated delivery is normally two to four business days after dispatch.
Delivery estimates may be affected by:
Fridays and official public holidays;
Severe weather;
Remote-area schedules;
Incorrect or incomplete customer information;
Carrier delays;
Peak sales periods;
Circumstances outside our reasonable control.
Delivery estimates are not guaranteed delivery appointments unless expressly confirmed.
4. Available Fulfilment Options
Customers may select one of the following options where available at checkout.
Option 1: Collection From a Shipping Company Office
Delivery fee: OMR 1
The order will be delivered to the selected shipping office or collection point.
The customer must provide or select the relevant:
Governorate;
Wilayat;
City or area;
Shipping office or collection point;
Reachable telephone number.
The customer is responsible for collecting the order according to the shipping company’s instructions and collection period.
Option 2: Door-to-Door Delivery
Delivery fee: OMR 2
The order will be delivered to the residential or other delivery address supplied by the customer.
The customer must provide:
Full name;
Reachable telephone number;
Governorate and wilayat;
City or area;
Full address;
Building, house, flat, or unit details where applicable;
A nearby landmark where appropriate.
Option 3: Store Pickup
Customers may collect eligible orders from the Dahreez branch located in:
Dahreez Store, Jabreen, Bahla, Ad Dakhiliyah, Sultanate of Oman.
Any applicable pickup charge will be displayed at checkout.
Customers must wait until they receive confirmation that the order is ready for collection.
The customer may be asked to present:
The order number;
The order-confirmation message;
A telephone number or other reasonable proof connected to the order.
Pickup opening hours and instructions will be displayed during checkout or communicated in the pickup confirmation.
5. Delivery Charges
The applicable delivery or pickup charge will be displayed at checkout before payment.
Any free-delivery offer or promotional delivery rate will be subject to the conditions stated in the relevant promotion, which may include:
Minimum order value;
Eligible locations;
Campaign dates;
Product exclusions;
Selected fulfilment methods.
6. Address and Contact Information
Customers must provide complete and accurate delivery or collection information.
Dahreez is not responsible for delays caused by incorrect, incomplete, or outdated information supplied by the customer.
An address, shipping office, or collection-point change requested after dispatch may not be possible.
Where a requested change creates an additional carrier charge, the customer will be informed and asked to approve the charge before it is applied.
7. Delivery Attempts
The carrier may contact the recipient by telephone or WhatsApp to coordinate delivery.
If delivery cannot be completed because the customer:
Is unavailable;
Does not answer the carrier;
Provides incorrect information;
Refuses delivery without a valid reason;
Fails to collect the order within the applicable period,
we will explain the available redelivery or collection options and any reasonable additional charge before proceeding.
8. Tracking and Delays
Tracking information will be provided when available.
If an order is materially delayed, contact Dahreez at:
Telephone and WhatsApp: +968 7753 5975
We will investigate the delay with the relevant carrier and provide an update or appropriate remedy in accordance with applicable law.
9. Receiving and Inspecting an Order
Customers should inspect the parcel as soon as reasonably possible after receipt.
Visible damage, leakage, missing products, or incorrect products should preferably be reported within 48 hours, together with:
The order number;
A description of the issue;
Clear photographs or video of the product;
Photographs of the parcel and packaging;
Product-label or batch information where relevant.
This reporting request helps us investigate the issue and does not reduce any mandatory consumer right provided by Omani law.
10. Risk and Ownership
Risk passes to the customer when the order is delivered to:
The customer;
A person authorised by the customer;
The selected shipping office or collection point, where applicable.
Ownership passes after full payment and delivery, subject to applicable law.
11. International Shipping
International delivery is not currently available.
If international shipping is introduced, applicable markets, shipping rates, customs responsibilities, taxes, and delivery terms will be displayed before the customer places an international order.
12. Contact
For delivery questions, contact:
Telephone and WhatsApp: +968 7753 5975 Email: dahreez.store@gmail.com
Please include your name and order number.