Privacy policy
Effective date: 29 July 2026 Last updated: 29 July 2026
1. Overview
This Privacy Policy explains how Dahreez Store collects, uses, shares, stores, and protects personal data when customers visit the Store, create an account, place an order, contact us, or interact with our services.
2. Data Controller
The entity responsible for the personal data described in this Policy is:
Mercury Investment Commercial Registration Number: 1182033 Trading as: Dahreez Store Address: Jabreen, Bahla, Ad Dakhiliyah, Sultanate of Oman Email: dahreez.store@gmail.com Telephone: +968 7753 5975
3. Personal Data We Collect
Depending on how you use the Store, we may collect:
Identity and Contact Data
Name;
Telephone number;
Email address;
Billing address;
Delivery or pickup information.
Order and Transaction Data
Products and quantities ordered;
Prices and discounts;
Order status;
Delivery and collection details;
Returns, replacements, and refunds;
Communications relating to an order.
Payment Data
Payment providers may provide us with limited information such as:
Payment status;
Transaction reference;
Payment method;
Card brand;
Limited payment metadata.
Dahreez should not receive or store full card numbers, card security codes, PINs, or digital-wallet security credentials.
Account Data
Login details;
Saved addresses;
Preferences;
Wishlist information;
Account activity.
Technical and Usage Data
IP address;
Device and browser information;
Cookie identifiers;
Pages viewed;
Store interactions;
Session and diagnostic information;
Referral information.
Marketing Data
Newsletter-subscription choice;
Marketing consent;
Unsubscribe requests;
Engagement with marketing communications.
Customer-Service Data
Questions and enquiries;
Complaints;
Reviews and feedback;
Photographs and videos;
Warranty or claim evidence;
WhatsApp, email, or telephone communications.
4. How We Collect Personal Data
We may collect information:
Directly from customers;
Through customer accounts and checkout;
Through contact forms, newsletter forms, or reviews;
Through cookies and similar technologies;
From payment providers;
From delivery and logistics providers;
From fraud-prevention and security providers;
From Shopify and installed applications;
From social-media integrations where permitted.
We will provide appropriate notice and obtain consent where required by applicable law.
5. Why We Use Personal Data
We may use personal data to:
Create and manage customer accounts;
Process and confirm orders;
Process payments;
Deliver or prepare orders for collection;
Send order and delivery notifications;
Issue invoices and receipts;
Provide customer support;
Manage returns, replacements, warranties, and refunds;
Prevent fraud and unauthorised transactions;
Protect the Store and customers;
Maintain wishlists and saved preferences;
Display customer reviews where permitted;
Analyse and improve Store performance;
Improve products and customer experience;
Meet tax, accounting, regulatory, and legal obligations;
Send marketing communications where valid consent has been obtained.
6. Marketing Communications
Dahreez will send promotional or commercial communications only where the consent required by applicable Omani law has been obtained.
Customers may withdraw marketing consent at any time by:
Selecting the unsubscribe option in a marketing email;
Contacting Dahreez;
Updating available account or cookie preferences.
Withdrawal from marketing does not prevent Dahreez from sending necessary order, payment, delivery, pickup, security, or customer-service communications.
7. Sharing Personal Data
We may share only the personal data reasonably necessary with:
Shopify and ecommerce-hosting providers;
Payment gateways, banks, card networks, and digital-wallet providers;
Delivery and logistics providers;
Store-pickup and shipping-office partners;
IT and cybersecurity providers;
Analytics and performance providers;
Customer-support providers;
Review, wishlist, newsletter, and marketing applications;
Professional advisers, auditors, and insurers;
Government authorities or regulators where required by law;
A legitimate purchaser or successor in a business reorganisation, subject to appropriate safeguards.
Service providers may process personal data only for authorised purposes and subject to appropriate confidentiality and security requirements.
8. International Data Transfers
Shopify and other service providers may process data outside the Sultanate of Oman.
Where personal data is transferred internationally, Dahreez will follow applicable Omani requirements and use appropriate contractual, organisational, and technical safeguards.
We will not knowingly transfer personal data where the processing is unlawful or the transfer would result in prohibited harm to the data subject.
9. Data Retention
Personal data is retained only for as long as reasonably necessary for purposes including:
Order fulfilment;
Customer support;
Returns and warranties;
Tax and accounting;
Fraud prevention;
Dispute resolution;
Legal and regulatory compliance.
When personal data is no longer required, we will delete, anonymise, or securely restrict it, subject to lawful retention requirements.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal data against:
Loss;
Misuse;
Unauthorised access;
Unauthorised disclosure;
Alteration;
Destruction.
These measures may include HTTPS encryption, controlled staff access, multi-factor authentication, security monitoring, and reputable service providers.
No online service is completely risk-free.
If a qualifying personal-data breach occurs, Dahreez will notify the competent authority and affected individuals where required by Omani law.
11. Customer Rights
Subject to applicable requirements and exceptions, customers may have the right to:
Withdraw consent without affecting processing already completed;
Request access to their personal data;
Request a copy of their personal data;
Request correction or updating of inaccurate data;
Request blocking or restriction of data;
Request transfer of data to another controller;
Request deletion where permitted by law;
Be informed of a qualifying data breach.
Requests may be sent to:
dahreez.store@gmail.com
We may request reasonable information to verify the identity of the person submitting the request.
Customers may also contact the relevant authority in the Sultanate of Oman if they believe their personal data has not been processed in accordance with applicable law.
12. Children’s Data
The Store is not intended to collect personal data from children without the involvement of a parent or legal guardian and any consent required by law.
If you believe that a child has provided personal data improperly, contact us promptly.
13. Third-Party Links and Services
The Store may contain links to or integrations with third-party websites, social-media platforms, payment providers, or applications.
Their privacy practices are governed by their own privacy policies.
Customers should review the privacy notices of third-party services before providing personal data directly to them.
14. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
Where required, customers can manage non-essential cookie choices through the Store’s consent or privacy settings.
15. Changes to This Policy
We may update this Privacy Policy when our services, applications, technology, or legal obligations change.
The updated version will display a revised effective date.
Material changes may be highlighted or communicated where appropriate.
16. Contact
For privacy questions or requests, contact:
Dahreez Store Email: dahreez.store@gmail.com Telephone and WhatsApp: +968 7753 5975
Cookie Policy
Effective date: 29 July 2026 Last updated: 29 July 2026
1. What Cookies Are
Cookies and similar technologies are small files, identifiers, pixels, local-storage tools, or scripts used to operate websites, remember preferences, understand website use, and support marketing.
Cookies may be placed by Dahreez or by third-party service providers such as Shopify and installed applications.
2. Types of Cookies We May Use
Strictly Necessary Cookies
These cookies are required to operate essential Store functions, including:
Shopping cart;
Checkout;
Customer accounts;
Security;
Fraud prevention;
Network management;
Session management.
The Store may not function correctly without these cookies.
Preference Cookies
These cookies may remember choices such as:
Selected language;
Region;
Customer preferences;
Display and accessibility settings.
Analytics Cookies
These cookies help us understand:
Number of visitors;
Pages viewed;
Website navigation;
Store errors;
Website speed and performance;
Customer interaction with Store features.
Analytics cookies will be used subject to any consent required by applicable law.
Marketing Cookies
Marketing cookies may be used to:
Measure advertising campaigns;
Understand referrals;
Limit repeated advertisements;
Personalise marketing;
Measure engagement across services.
Marketing cookies will be used only after obtaining any consent required by applicable law.
Social-Media and Instagram Cookies
Instagram, social-media, or Reels integrations may use cookies or similar technologies when customers view or interact with embedded content.
These technologies may be controlled by the relevant social-media provider and may be governed by its own privacy and cookie policies.
3. Cookie Choices
Where required, the Store will display a consent banner or privacy-preferences interface that allows visitors to:
Accept non-essential cookies;
Reject non-essential cookies;
Manage cookie categories;
Revisit their preferences.
Strictly necessary cookies may remain active because they are required for the Store to function.
Customers may also manage cookies through their browser settings. Blocking necessary cookies may prevent the cart, checkout, account, language, or other Store features from working correctly.
4. Third-Party Cookies
Third-party services may place cookies when their functionality is used through the Store.
These services may include:
Shopify;
Analytics providers;
Instagram and social-media platforms;
Review applications;
Wishlist applications;
Marketing and newsletter tools;
Payment and fraud-prevention providers.
The exact providers may change when Store applications and integrations are added, removed, or updated.
5. Cookie Duration
Some cookies expire when the browser is closed, while others remain for a defined period or until deleted.
The exact cookie names, providers, purposes, and durations depend on the active Shopify theme, applications, analytics tools, and advertising integrations.
Dahreez will review and update its cookie information when Store technologies materially change.
6. Changes to This Policy
We may update this Cookie Policy when cookies, applications, analytics services, marketing tools, or legal requirements change.
The latest version will be published on the Store with its updated effective date.
7. Contact
For questions about cookies or privacy settings, contact:
Email: dahreez.store@gmail.com Telephone and WhatsApp: +968 7753 5975